Chinese Laundry

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Price Match

If you find a lower price on another website than what you paid on ChineseLaundry.com within 14 days of your purchase, please call (888) 935-8825 and we will gladly meet that price. The same style, material, color and size of the shoe in question must be in stock and available for purchase at the other website after ordering from ChineseLaundry.com. We reserve the right to contact the competitor's website to verify the lower price and availability of the shoe/shoes. This offer also applies to our sister brands (CL by Laundry and Dirty Laundry.)
EXCLUSIONS:
  • The other website cannot be an auction or discount site
  • Item must not be a damaged product
  • Promo codes or special offers from the competitor website will not be included in determining the price difference
  • Multiple pair discounts such as, "Buy One, Get One at Half Price" will not be included
  • Expired Ads will not be honored
  • Membership club or loyalty programs prices are not applicable
  • Clearance or close out items are not applicable
  • Does not apply to shipping fees
  • Does not apply to sales tax promotions
  • Does not apply to Chinese Laundry accessories
  • Does not apply to group sales
  • Price matching is not available on gift certificates
  • Does not apply to internationally shipped orders
  • Does not apply to orders shipped out of the continental United States
  • ChineseLaundry.com will not price match typographical errors
  • ChineseLaundry.com will not price match competitors’ items that are offered for sale for less than six hours during a day, or offered for sale during the day after Thanksgiving
  • Items advertised as limited supply or limited quantities
  • We do not honor advertisements that require a purchase in order to receive the advertised price or free product
  • We do not honor double or triple coupons
FREQUENTLY ASKED QUESTIONS
HOW DOES PRICE MATCHING WORK?
  1. Place an order on ChineseLaundry.com for the shoes that you want.
  2. Contact us by calling to speak to a customer service representative and we will match the price. The following information will be necessary to receive your price match:
    • Your ChineseLaundry.com order number
    • The URL (website address) of the site where you found the lower price. We reserve the right to contact the competitor's website to verify the lower price and availability of the item.
WHAT IF THE COMPETITOR DOES NOT HAVE THE ITEM IN STOCK OR HAS LIMITED QUANTITIES OF THE SHOE?
Sometimes a retailer will advertise a very low price for a product but has only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, it is not eligible for price matching. Likewise, if Chinese Laundry has a shoe that is advertised as clearance or last pairs, it will not be eligible for price matching.
CAN I HAVE MY PRICE MATCH REQUEST PROCESSED OVER THE PHONE OR ONLINE?
We are currently not able to process your request online. However, call our internet customer service department at (888) 935-8825 between the hours of 8:00am - 5:00pm PST, Monday thru Friday (excluding holidays), or you may contact us by clicking here.
WILL CHINESE LAUNDRY MATCH ITS OWN PRICES?
Buy with confidence from Chinese Laundry. If we lower the price on an item within 14 days of your purchase, Chinese Laundry will refund you the difference.
CAN I COMBINE A PRICE MATCH WITH A SEPARATE PROMOTION FROM CHINESE LAUNDRY?
In order to determine if a price match is appropriate, Chinese Laundry will determine the final price by factoring in any sales, our coupons, and comparing that price to the competitor's price.
DOES CHINESE LAUNDRY MATCH THE PRICES OF COMPETITOR'S BRICK AND MORTAR (RETAIL) STORES?
No. Chinese Laundry will only match prices of an internet retailer.
WHAT OTHER LABELS FALL UNDER THE CHINESE LAUNDRY BRAND?
Our sister brands are CL by Laundry and Dirty Laundry.
DO YOU PRICE MATCH THE DAY AFTER THANKSGIVING SPECIALS?
No, we no not match local competitor’s day after Thanksgiving special offers. These offers are typically limited in time and quantity.
HOW DO YOU HANDLE A PRICE MATCH IF THE PRICE INCLUDES A PROMOTIONAL OFFER SUCH AS A FREE GIFT?
We do not match if the price includes a promotional offer.
WHAT DOES “IDENTICAL ITEM” MEAN?
An “identical item” is a Chinese Laundry, CL by Laundry or Dirty Laundry branded product with the same style name/material/color. The item must be the same size, new, and in the box with the same accessories as our item.
Price matching is at the discretion of ChineseLaundry.com and is subject to change at any time.