Chinese Laundry

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Shipping & Returns

PLEASE NOTE that chineselaundry.com will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

SHIPPING CHARGES
US Shipping charges for items purchased online can be determined by using the following table:
purchase amount                     shipping charges                     
from to regular 2nd day air
$0.01 $50.00 $5.00 $21.50
$50.01 $74.99 $5.00 $22.50
$75.00 $100.00 FREE $22.50
$100.01 $150.00 FREE $24.50
$150.01 $250.00 FREE $25.50
$250.01 $350.00 FREE $26.50
$350.01 $450.00 FREE $27.50
$450.01 Rates may vary Contact Customer Service

Shipping to Alaska, Hawaii and Puerto Rico is $25.00. For International orders, click here for contact on all questions regarding shipping, and related fees or charges. Please keep in mind it may take up to 5 business days before an item ships from the warehouse. This includes express shipping orders! Deliveries are made Monday through Friday (except holidays).

Free Shipping offers are for domestically shipped orders only. Free shipping applies to UPS Ground shipping only. Express shipping (2-Day and Overnight) are not included in the Free Shipping offers.

APO/FPO orders must be placed using the International checkout option in the shopping cart.
***Please note that we do not ship to PO Boxes!!
RETURN POLICY
Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase, your unworn items may be returned within 30 days of the date printed on the receipt. Due to the fact that chineselaundry.com and Chinese Laundry stores operate separately, we are not able to accept online returns at our retail locations. Please include the packing slip along with your shoes, specifying that you would like a refund. Upon receipt of your package we will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping. We guarantee against manufacturer's defects within 60 days of purchase, this does not cover normal wear and tear.

RETURN SHIPPING is not included in the FREE SHIPPING PROMOTION. Customers electing to return their purchase for either a credit or exchange will be required to return the product at their own expense. No exceptions!
EXCHANGE POLICY
If for any reason you are unhappy with your purchase, we will happily exchange your merchandise for a different size or color. Please note the new size and/or color you are requesting on the original packing slip and include it with the shoes you are returning. Upon receipt of your package we will confirm your exchange has been processed via e-mail. Please allow 7-14 business days for the entire exchange process to be completed and shipped back out. Online orders can only be exchanged through our website.
PLEASE SEND YOUR EXCHANGES/RETURNS TO:
Chinese Laundry
Web Returns
1251 S. Rockefeller Ave.
Ontario, CA 91761
QUESTIONS:
Please call 888-935-8825

 

For all International orders, click here for contact on all support questions regarding returns and exchanges.